At Lens Digital, we help small businesses to get online. When we are running projects, the last thing we want to do is to overload our clients with a mass of project documentation. As most of our clients are Solopreneurs, we wanted to keep the paperwork to a minimum; enough that it was clear what was being delivered but not too much so that it wouldn’t be read.

For that purpose, we use a Statement of Work. One simple document that covers the whole of the project.

The SOW has the following sections;

Summary — An introduction to what the project is and what is included in the SOW.

Project Scope — In this section, we list the activities that will make up the deliverables.

Deliverables — What the client is going to get at the end of the project. Generally, a website plus training and a handover document.

Schedule — Timescales for the delivery of the project. Again, kept simple by using simple milestones.

Exclusions — What is not in the project. This is as important as the project scope.

Price — Needs no explaining.

Key Assumptions — A few simple statements listing what assumptions have been made, generally around the information given by the client.

Acceptance — If the client is happy with the SOW, they sign and return the document.

For most projects, this document is no more than a couple of pages. It is nice and simple so that it can be understood without overwhelming the reader.

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